Nookandnook Tagastuspoliitika

1. Satisfaction Guarantee

Fresh Harvest offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, или otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refund Methods

Refunds will be issued using the same method of payment used for the purchase:

• Credit Card Payments: Refunded to the same credit card used for the purchase
• PayPal Payments: Refunded to the same PayPal account
• Store Credit: In some cases, we may offer store credit as an alternative

Please note that credit card refunds may take 5-10 business days to appear on your statement, depending on your financial institution.

6. Partial Refunds

In some cases, we may offer partial refunds:

• When only part of an order is affected by quality issues
• When a discount or credit is deemed more appropriate than a full refund
• For subscriptions where only specific delivery dates were affected

7. Non-Refundable Items and Circumstances

The following items and circumstances are generally not eligible for refunds:

• Products with quality issues not reported within the specified timeframe
• Products damaged after delivery due to improper storage or handling by the customer
• Customized products that were prepared according to specifications
• Gift cards (except where required by law)

8. Subscription Cancellations

For subscription services:

• You may cancel your subscription at any time before your next order's cutoff date
• Cancellations made after the cutoff date will take effect for the subsequent delivery
• Subscription cancellation does not automatically result in a refund for previous deliveries

To cancel a subscription, log into your account and follow the cancellation instructions or contact our customer service team.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Nookandnook
296 Leah Lane
Port Katieville WN2 3RS
E-post: info@nookandnook.com
Telefon: +444483085881